FREQUENTLY ASKED QUESTIONS

It’s oh-so-simple, just follow these simple steps.

• Set sail and create your account
• Navigate to your Ruby Slots account and drop your first deposit in the cashier
• Click on 'Redeem Coupon'
• Enter the coupon code sent to your email when you created your account

That’s it! Your welcome bonus will be on the way.

Of course! We process instant deposits from U.S. customers faster than any other casino.

Some countries are not able to join the fun at Ruby Slots or might have limited access to our promotional offers. We've marked these territories on this Word document (or PDF), just download it for the details.

Check your junk or spam folder, unfortunately, our offers land there sometimes. Make sure to add us to your address book so you don’t miss our treasure-packed deals moving forward.

The deposit process at Ruby Slots is a breeze, here’s how you can get started:

1. Start by opening a Real Money Account
2. Sign into your Ruby Slots Casino account, and select 'Play for Real Money'
3. Click the 'Cashier' icon, followed by the 'Deposit' option
4. Choose your preferred Deposit method

When you deposit money with your credit or debit card in Canada, the US, or Euro-loving EU countries, we'll convert it to US or AU dollars using our daily bank rate. Once approved, we'll send you a transaction ID and the deposit amount in US or AU dollars. Just remember, sometimes your issuing bank may have its own rate for the deposit.

Don't fret when it comes to security, as use top-tier encryption technologies to ensure your bankroll is safe at all times. Plus, your Credit Card details on our secure form are safer than in Fort Knox!

We get it, sometimes you have a question on how you’re payment is doing, drop us a line below and one of our team will get back to you as soon as possible.

• Send a message to: deposits@rubyupdates.com
• For direct withdrawal queries: payouts@rubyupdates.com
• Any other thoughts: help@rubyupdates.com

At Ruby Slots, we really do let you play your way. You can use any of the deposit methods below to join the action.

• Credit Card
• Debit Card
• Cash Transfer
• Bitcoin Wallet

Need a little extra help? Click the Live Help tab or call us toll-free (US/Canada) on +1-866-385-7167.

Your withdrawal should reflect instantly, but some methods like bank transfer might take 20 minutes. If your deposit doesn't show up within 24 hours, we'll notify you by email.

Absolutely! Our online credit card system has security that even top banks would be jealous of and even employs SSL encryption.

With Ruby Slots, your financial security is our number one priority. We've partnered with top-notch payment processors to keep your transactions safe, fast, and smooth as a royal flush.

Because of our bustling day-to-day, the billing descriptor on your statement may seem random, but it’s actually part of our tight security procedure. If you would like more specific information on how your transaction will be displayed on your bank statement, speak to our team and they’ll be happy to provide more details.

At Ruby Slots, every player gets to be a VIP, and VIPs don't carry their documents around! Well, not all the time, at least. We do need a peek at your Government-issued ID, a utility bill, and your credit/debit card—just to make sure it's really you enjoying those spins.

We may let you make a few deposits before asking for these, but to keep the fun train moving without any interruptions, we recommend you send us these documents as early as possible.

Here's a smooth way to make that sure you get your hands on your winnings:

1. Fire up your account using your unique Username and Password.
2. Get ready to roll and click on the 'Cashier' icon in the vibrant Ruby Slots Casino Lobby.
3. Once you're in, click on the 'Withdraw' tab.
4. Don’t be shy! Type in the amount you’re ready to withdraw.
5. Options, options! From the left-hand menu, select your desired payout method.
6. Follow the prompts to fill out the necessary info for your chosen withdrawal method.
7. Press the big, shiny 'WITHDRAW' button.
8. Don't forget to submit any required docs and info. Stay updated on the status of your withdrawal by checking your Account History - just give the 'Account History' tab a click.

Just so you know, if you decide to make multiple withdrawal requests within 24 hours using the same method, we may bundle your payouts into one.

We've got you covered with options like Bank Transfers, Bank Checks, and cryptocurrency, but stay tuned for more as we're always updating our services. For the most recent options, just check out the our Cashier page.

Withdrawal times depend on the option you use, as some are definitely quicker than others. The typical timeline for bank wire withdrawals is approximately 14 business days, but if you choose Bitcoin or other crypto methods, you can expect your withdrawal time to be much, much quicker.

Our cashier is always ready to assist with your withdrawal requests. Just punch in the amount, choose a method, and we'll keep you posted on the progress via email. We'll happily send up to $2,500 per week, with any remaining balances sent in the subsequent weeks.

No problem! As long as it hasn't been processed, you can cancel your withdrawal request and the funds will be credited back to your Casino account. Reach out to our customer support team via our toll-free number, e-mail, or Live Chat to process the reversal.

At Ruby Slots Casino, we're all about ensuring your payout request is dealt with swiftly and efficiently. Here's the lowdown on our policy:

• Credit Card depositors can enjoy their winnings via check or cash transfer. However, the payment method might change with each withdrawal.
• Payouts requested within 24 hours of deposit via the same method may be combined into one payment.
• If you haven't used your chosen payment method for deposits for over 12 months, it may no longer be an option for withdrawals.
• If your withdrawal request is less than the minimum $100, the funds will be returned to your casino balance.
• For your payout request to sail smoothly, we'll need some documentation and your authorization.
• We may hold or delay your payout request until any outstanding deposit transactions have been fully approved.
• You can only cash out your no deposit bonuses only after meeting all bonus requirements.

Please note that if your withdrawal is sent via check, deposit it within 30 days of receipt. After this period, Ruby Slots isn't responsible for checks deposited. You should be aware that there can be a clearing period of up to 45 days on deposited checks, this timeframe is not something we can influence.

Should a Stop Payment be necessary it will be requested by Ruby Slots. We'll arrange it and once confirmed by the third-party payment processor, your withdrawal funds will be redeposited back into your account. We'll let you know via phone or email. In case an address update is necessary, we'll need an updated utility bill reflecting the new address for your withdrawal.、

Any more questions or concerns? Feel free to reach out to our ever-helpful support team via our toll-free number, e-mail, or Live Chat. We're here 24/7 to ensure your Ruby Slots experience hits the mark on every single spin!